On-the-face bad news? Good.

Outdoor media displays like the one below are commonplace in Stockholm, Sweden

Electrolux

Got me thinking…I am the Product Manager for a web based financial information and decision support system. Would I dare to place a screen in the reception area that

  1. Shows number of subscription cancels for the year
  2. Shows cumulative system downtime for the quarter
  3. Shows a count of bugs in the last release and cumulative to-date

Yes, this is terribly on-the-face and that too with bad-news. But bad news happen. Good product managers keep a tab on the negative as much as they do on the successes. The sales team are often given gross revenue targets but the product manager’s concern is on the net numbers.

Even if you don’t have the counters at the reception, you should (must) have it in your mail box every week.

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