Steve Johnson, writing a guest post on CDI, pretty much had it nailed. When an engineering led company attempts at stuff that needed market understanding upfront, the results are often predictable. (Note to self: Will Buzz go the same way? Perhaps it will)
Google’s core strength is search and it does that damn well. The trouble is when it brings its search-grip on to a different ball game and expects that to work. It doesn’t always.
PS: This post comes after a long hiatus. Apologies. I was out in the markets, which if you have read the links would possibly pardon me doing.